To arrange a viewing either email or phone us – you can find our details on the ‘Contact Us’ section. We can discuss the properties available and arrange a convenient time to show you around (with the permission of our current tenants). If you like what you see, the next step is to complete an application form and pay a £100 refundable holding deposit per person (part of the security deposit). We will then hold the property for you whilst we process your applications and take up references. If your application is successful we will draw up the tenancy and guarantor agreements for you to sign and you will then need to pay the balance of your deposit to secure the property. If your application is unsuccessful, we will return the £100 holding deposit.
We don’t charge any administration fees for processing your application or completing the inventory at the beginning and end of your tenancy. You pay a security deposit (see below) and rent. If you lose your keys we charge for their replacement at cost and if you request an amendment to the tenancy we charge £50+VAT.
A security deposit of £550 per person is payable by cleared funds to secure the property (unless the monthly rent is higher than £550 in which case the deposit equates to one month’s rent). £100 of this is due at the application stage and the balance is due when you sign the contract. It is returnable at the end of the tenancy, subject to conditions. We are members of 2 government approved insurance based schemes called the ‘Tenancy Deposit Scheme’ and ‘MyDeposits’. This means that the tenant’s deposit is held by the landlord and the deposit is registered with one of these schemes. We will provide you with a copy of the Deposit Protection Certificate and all relevant information.
Our tenancy agreements are for one year, from 1st July to 30th June. During July and August there is a ‘retainer’ period which varies, depending on the property, from 2 weeks to 2 months. We use this time to re-decorate, deal with any maintenance issues, steam-clean carpets etc. so that the properties are in tip-top condition for your arrival. During the ‘retainer’ period you pay a reduced rent – please ask for specific details.
Yes. All bedrooms are furnished with a double or single bed, bedside table, desk & chair, chest of drawers and wardrobe. Lounges have sofas / arm chairs and coffee tables. Dining areas have a table & chairs. Kitchens are fully stocked with glasses, crockery, cutlery, utensils, pots & pans as well as a microwave, toaster & kettle. All properties have fridge/freezers, washing machine, iron/ironing board & hoover. Many also have a TV, dishwasher and tumble dryer. If you look at each property there is a list of what’s provided.
No. We ask tenants to pay for their own utility bills i.e. gas, electric, water, TV licence & broadband. The only exception in some of our larger houses is unlimited broadband, which is included in the rent. We suggest you budget around £35-£40 per person per month for bills, but it obviously varies depending on the size of the house and the number of tenants.
Sorry, we don’t rent individual rooms, our properties are let on a group basis with a joint tenancy. You need to decide on your group size first and then refer to the properties available – they range from 1 to 9 bedrooms.
We cover the cost of buildings insurance but you will need to arrange contents insurance for your own belongings. The University accommodation office should be able to advise you about this.
If you have any maintenance problems during your tenancy then all you need to do is email or phone us to report the fault. We aim to reply to you on the same day and resolve the problem as soon as possible. We have a good reputation for fixing any problems quickly.
In our last tenant survey, these were the responses we received:
- 98% would recommend Fresh to a friend
- 96% of students were happy with their experience with Fresh
- 96% of students were happy with their communication with Fresh
- 94% of students were satisfied with our response to maintenance issues
- 83% of students said Fresh houses were better than those of other letting companies in Bath